Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical RequirementsSurroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

Expectations General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Analize process regularly to assure efficient and high quality work.

increase service technician productivity levels.

Provide excellent customer service for all customers whether external and internal

If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.

Manage the service department so that it provides appropriate levels of profit.

Provide cost estimates for body damage and internal repairs.

Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.

Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.

Require employees to keep the department clean, organized and efficient.

Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Keep to expense and revenue goals as budgeted.

Increase the volume of service work through effective management of technicians and processes.

Create promotional campaigns in cooperation with the sales and parts departments.

Establish and maintain service follow-up programs.

Keep performance efficiency reports for service personnel and make them available as required to the General Manager.

Stay up to date with service department concerns through attendance at applicable training sessions.

Create monthly and annual goals for the service department in cooperation with the general manager.

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Superior communication skills. Valid state insurance licence. Able to interact and get along with all customers. Exerience with F&I product sales, or able to efficiently learn product information.

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals.

Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration.

Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department.

Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information.

Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested.

Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service. Belong to, or join, any appropriate associations.

Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques.

Use effective problem solving skills to regularly review departmental activities

Create and maintain positive working relationship with multiple finance sources, factory, and others.

Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles. Actively cross-sell accessories, parts, and ready to ride products to customers.

Provide clear and direct supervision of the business office operational activities related to providing insurance, finance, and extended service programs.

Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed.

Actively support overall company procedures and policies and uphold the dealer’s philosophy.

Interact effectively and actively in cross-funtioning with all departments, with particular emphasis on the Service Manager and Sales Department.

Be a liaison to all departments in issues regarding Finance and Insurance.

Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibitjng a positive attitude, empathy, and our dedication to making the experience positive for our customers.

Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership.

Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers. Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership.

Use personal follow-up, mailing lists, and tickler files to consistantly contact customers and promote additional sales and facilitate customer satisfaction.

Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees.

• Dealership Experience preferred
• Telephone or retail sales is required
• Must be Self-motivated and energetic
• High school diploma or the equivalent
• High energy
• Needs great phone voice
• Professional personal appearance
• Excellent communication skills

At Right1 Auto by Keffer, we believe that our greatest asset is our people. We strive to create a culture of caring, giving and achieving goals. We have PRIDE in our values: Passion, Respect, Integrity, Drive and Excellence. You can expect a team atmosphere where we work together to help each other and continuously improve as a team.

We offer uniforms, competitive pay, paid training, paid vacation, an excellent health insurance plan and a climate-controlled shop. This specific position, subject to experience in these automotive manufacturers, offers a starting pay of up to $50 per hour.

Qualifications:

• Minimum of 5 Years Experience in Luxury and Exotic Vehicles
• Proven Track Record of Achieving Goals
• Excellent Communication Skills
• Professional Work Ethic
• Ability to Exercise Good Judgement
• Valid Driver's License and Clean Driving Record

Technician Responsibilities:

• Perform Inspections, Diagnostic, Maintenance and Repair Work on Exotic and Luxury Vehicles Such as Porsche, Lamborghini, Ferrari, McLaren, BMW and Mercedes-Benz
• Complete All Jobs Correctly, Cleanly and Honestly in a Timely Manner

Employee Benefits:

• Medical, HSA, Dental, Vision, Short- and Long-Term Disability
• 401K Plan
• Paid Time Off and Vacation
• Growth Opportunities
• Long-Term Job Security

Job Type: Full-time

Salary: Up to $50.00 per hour

Experience level:

• 5 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Huntersville, NC 28078: Reliably commute or planning to relocate before starting work (Required)